Streamlining the candidate verificaiton process

1.

Background

CandidateVerification is using their NationBuilder site to get a candidate registered for the verification service. However, the verification process is entirely manual by default and requires an admin to facilitate lots of steps for every submission.

2.

Challenge

CandidateVerification is using their NationBuilder site to get a candidate registered for the verification service. However, the verification process is entirely manual by default and requires an admin to facilitate lots of steps for every submission.

This is a long and arduous process for what should otherwise be a fairly simple task. It’s also worth noting the client has to pay both CandidateVerification AND TalentWise in this existing format. As a result, CandidateVerification is losing business and has to dedicate resources for the laborious process.

3.

Solution

We needed to architect a way to improve this process and automate it as much as possible in order to decrease the requirement of manual work by an admin. We decided on the following tech:

  • Platform: NationBuilder
  • Server language for API: PHP
  • Scripting languages: HTML / CSS / jQuery
  • Tools: Dreamweaver CS5

The current system doesn’t capture any information about a user which we can use to generate a dynamic widget. So, first, we created a new web interface for the initial process.

We also needed our own database of all the registered candidates, as well as their status and verification report. Currently all of this data is held at a third-party screening partner. This is fine but we also have to store this data in our database, for which we created a use-case outline in our scope of work section.

Candidate verification database architecture

These are the layers outlined in the diagram below:

  • Candidate - user who is looking for their verification
  • NB - our NationBuilder website
  • Admin - who is managing the entire process
  • Our System - the custom-built platform on another host and will use the API to interact with NationBuilder
  • Talent Wise - TalentWise services
4.

Impact

  • 60% Faster verification process.
  • Reduced price of verification hence more customer acquisition.
  • Within the first quarter of implementation.
5.

Client's words

Big smile on our client's face made us so happy. He has added few words about the SocialBenchers.

“Finally, we are there! You made it. My selection of your team for this solution was perfect. Will forward you our maintenance contract to you. Thanks again for your all hard and smart work.”